Keeping Customer Connections

Anna Vinogradova, Walmart
David Rakowski, PA Consulting
Publication Date
March, 2018
United Kingdom
Language for original content
Key Area
Stella Chavin

The circular economy offers a new way of looking at the relationships between markets, customers and our use of resources. It uses innovative new business models and designs, disruptive technologies and reverse logistics to transform the current ‘take, make, dispose’ economic model. Circular initiatives work to three principles of designing out waste and pollution, keeping products and materials in use and regenerating natural systems. 

Highlighting that many retailers are already tapping into circular economy thinking, this report is the output of a Collaborative Project carried out by Arizona State University, Cranfield University, eBay, Kingfisher, PA Consulting, Philips, Stuffstr and Wrap to identify new ways of working to generate value, discover new business opportunities and reduce resource costs - strategies which fundamentally change the relationship these retailers have with customers.